FAQ

📦 When will my order arrive?

All orders are carefully prepared and shipped within 1–2 business days after payment confirmation.

Estimated delivery time (Poland):
🇵🇱 5–10 business days

Once your order has been dispatched, you’ll receive a confirmation email with a tracking number so you can follow your parcel every step of the way.

🚚 Do you ship internationally?

At this time, we only ship within Poland.

The good news? Shipping is completely free on all orders — no minimum purchase required.

🔍 How can I track my order?

As soon as your order ships, you’ll receive an email containing a tracking link and number, allowing you to monitor your delivery online in real time.

💳 What payment methods do you accept?

We offer secure and trusted payment options, including:

• Visa

• Mastercard

• BLIK

All payments are encrypted and processed securely to protect your personal and financial information.

⏳ What if my order is delayed?

While most deliveries arrive on time, occasional delays can occur due to holidays, courier issues, or unforeseen circumstances.

If your order hasn’t arrived within the estimated timeframe, please contact us with your order number, and we’ll be happy to assist you.

🔁 Can I return my purchase?

Yes. You may request a return within 30 days of delivery, as long as the item is:

• Unused

• Undamaged

• In its original packaging

Please contact us before sending anything back so we can provide the correct return instructions.

❗ What if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please notify us within 7 days of delivery.

Send us your order number along with clear photos of the issue, and we’ll arrange a replacement, exchange, or refund at no extra cost.

💬 Need more help?

We’re always happy to help. Simply reach out to our support team, and we’ll get back to you as quickly as possible.